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Supervisor Toolkit

At SUNY Oswego, the onboarding process begins during recruitment and continues through the first year of employment. Successful onboarding requires a partnership between the hiring manager, senior management in your area, and the SUNY Oswego Human Resources team. 

Recruitment and Hiring

The State University of New York at Oswego recognizes that employees are its most valuable asset, and that the people we hire will have a direct impact on students, faculty, staff, alumni, external customers, and neighboring communities. The University’s ability to achieve its mission rests, in part, on the recruitment and retention of qualified, skilled faculty and staff.

Review the resources provided below, and contact Human Resources with any questions.

Performance Management/Evaluation

Strong work relationships depend on regular performance feedback. Performance evaluations are an important responsibility for all supervisors within SUNY Oswego.

The performance management process is an ongoing, proactive effort designed to align employee responsibilities with the mission and goals of the College and their department. Employees must have a clear understanding of expected results, receive coaching and feedback, be included in a structured, recurrent performance review, be recognized for meeting expectations, and develop capability when deficiencies exist.

See our Appointments page for:

  • UUP Professional Performance Management
  • Classified Annual Performance Management
  • Performance Review Module

Other Performance Management Tips for Supervisors

  • Engage in frequent informal conversations around performance throughout the year, whether through your regular workload meetings or stand-alone sessions. These informal interactions pave the way for formal, documented performance reviews, and ensure that there are no surprises for the employee when it comes time for the annual performance evaluation.
  • Communicate expectations clearly and collaborate on goals. Aligning expectations and ensuring understanding is key to strengthening individual engagement and team success. Collaborating on the development of goals will assist employees in feeling ownership of their professional development.
  • Address performance challenges early and often. Ignoring the problem is not an effective solution. Consult with HR early and often when you have an employee who is struggling.

Visit Criteria for Personnel Decisions for more information on the faculty review process and universal personnel dates.  

Personnel Changes & Recommendations

 

Unclassified Service Appointment Processes

(UUP, MC, Temps, GA’s)

Electronic Unclassified Service Appointment Forms: The electronic unclassified service appointment form is in the Hirezon/Interview Exchange system.

Step 1: Once the form is submitted in Hirezon/Interview Exchange, it goes through the appropriate approval process that is set up in the task routing.

Step 2: HR is the last to receive the appointment form in the system. HR reviews/approves.

Step 3: HR will process the appointment in payroll and generate an electronic contract letter through Hirezon/Interview Exchange and new hire packet (if applicable).

Contract Letters: The contract letters are only generated after having an approved electronic unclassified service appointment form. Each year a temporary, term, Appendix A (depending on if they have reached their 5 year appointments) must receive a contract letter every year. If an Appendix A employee has been granted the 5 year appointment then they should receive a renewed contract letter every 5 years with the appropriate dates indicated.

Visit our Appointments page for more information:

  • UUP Professional Initial Appointment and Renewal Procedures
  • Adjunct Instructor Appointments
Time and Attendance

Time & Attendance Guide

Supervisors can follow along with this instruction guide that shows you how to review and approve/deny employee requests through SUNY HR: Time and Attendance System-Supervisor Role.

Accruals

Employees earn time each month. Annual leave is equivalent to vacation time and is earned only by non-academic employees and twelve-month faculty. Sick time may be used either for personal illness, family illness, or medical appointments. You may not use benefit time before you have earned it. CSEA members accrue time in hours and may use time in as small as ¼ hour increments. All other employees accrue time in days and may use time in as small as ¼ day increments. Supervisors approve biweekly (CSEA, PBA, and overtime –eligible UUP) or monthly (everyone else) time sheets AND leave requests.

For questions and assistance visit the Payroll Office web page or email [email protected].

Resources and Tools

What is Onboarding?

Onboarding is the process of:

  • Welcoming new employees to the university and their department,
  • Helping them understand job expectations and how their position aligns with the university’s mission, and
  • Quickly equipping them with the knowledge, skills and key relationships to be successful in their new job.

Why is Onboarding Important?

  • Helps employees build a strong sense of belonging and engagement from the beginning of their employment.
  • Helps new employees fully contribute more quickly.
  • Improves overall job satisfaction.
  • Builds a more cohesive team and raises team productivity.
  • Helps increase new employee retention.
  • Reduces high turnover costs.

What is the Supervisor’s Role?

Supervisors are critical to ensuring a new employee’s success. Your role is to facilitate the onboarding process from start to finish, including:

  • Prepare and plan for the employee's first 90 days.
  • Ensure the employee becomes familiarized with policies, processes, expectations, and responsibilities of your department.
  • Ensure the employee feels welcomed and engaged.

Responsibilities of Supervisor

Pre-hire

Objective: Create a strong first impression. Ensure the employee has all the tools to perform their job and all administrative requirements are completed.

Summary of Activities:

  • Appropriate paperwork is submitted for approval.
  • Set up workspace.
  • Communicate regularly with new hire.
  • Plan welcome events.
  • Develop onboarding plan.
  • Schedule training.
First Day

Objective: Welcome the employee and complete administrative tasks.

Summary of Activities:

  • Have colleagues introduce themselves.
  • Finish completing new hire paperwork/benefits orientation.
  • Meet to review expectations and onboarding plan.
  • Provide tour of workplace/department.
  • Share mission and organization of university and department.
  • New hire lunch/welcome events.
First Few Weeks

Objective: Assist employee with learning about their job, their department, and the university.

Summary of Activities:

  • Share policies, practices, and procedures.
  • Share unwritten policies and practices of the department.
  • Expand network/resources.
  • Provide training.
First Ninety Days

Objective: Establish regular communication channels and communicate expectations and requirements. Help the employee feel part of the larger business unit and university.

Summary of Activities:

  • Schedule regular one-on-one meetings.
  • Provide feedback on performance and progress.
  • Continue introductions of partners and stakeholders.

New Hire Process

Department Chair/Supervisor Responsibilities

  • Accept the offer from the candidate.
  • Complete the electronic unclassified service appointment form through Hirezon/Interview Exchange and submit for approval. Please be sure to use reasonable start dates as the onboarding process takes time.
  • Please be sure to get the following information from the new employee:
    • social security number
    • date of birth
    • permanent home address 

Human Resources Responsibilities

  • A banner number/ID number is generated for the new employee.
  • A welcome email is then sent with instructions on how to activate their SUNY Oswego email account and guidance on their first few months on campus.
  • The appointment form is processed in Payroll.
  • The contract letter and New Hire Packet are sent electronically through Hirezon/Interview Exchange.

UUP, Management Confidential, and Graduate Assistant

  • The employee will receive an email from Hirezon/Interview Exchange to complete the paperwork.
  • Paperwork must be submitted electronically through Hirezon/Interview Exchange. 

Classified, PEF, NYSCOPBA and APSU

  • The employee will receive a welcome email with the required paperwork.
  • Paperwork must be returned to the HR Office within 3 days of the start date.

Benefits Orientation

  • New employees will be invited to a Benefits Orientation to review their paperwork and details of their benefits.
  • Faculty new hires will have their orientation in August or as needed based upon hire date.

Prior Service Credit

Upon hire, if the new employee has previous experience, they may submit an application for credit. See the appropriate application below. Prior Service credit may be credited for a maximum of three years. The fully approved application must be submitted to the Office of Human Resources no later than six months from the date of the initial appointment at SUNY Oswego.

New Faculty Eligibility

The new employee must be in an academic rank title and service at ANY other accredited institution of higher education can be considered for service credit.

New Professional Eligibility

Service must be completed within the SUNY system and service cannot be granted with your current employer if you return.

Top Ten Tips for Successful Onboarding

You have spent a lot of time and money to recruit your top candidate, but you are not done yet. After a candidate accepts a job offer, the onboarding process begins. Onboarding continues throughout the first year on the job. Studies have shown that new employees are not fully committed to the new job for the first six months, which is when a great onboarding plan comes into play. By making a new employee feel welcome, helping them understand their role in the big picture, and helping them get up to speed quickly, you confirm that their decision to join SUNY Oswego was the right one.

So, while your new hire is still evaluating if they made the right decision, follow these top ten tips that confirm that SUNY Oswego is a great place to work:

  1. Be there: Schedule your new employee to start work on a day/week you know you are available (i.e., not on vacation, traveling on business, week of back-to-back meetings).
  2. Arrival: Make sure there is someone there to meet the new employee as they arrive on their first day. Highly recommend meeting them in the parking lot or front door.
  3. Work area: Have an assigned work area ready for them and a place for them to put their personal belongings.
  4. Ready for work: Make sure you have all supplies/tools/equipment (i.e., computer, phone, etc.) ready and working.
  5. Lunch: Make plans so the employee will not have to eat lunch alone for their first day(s).
  6. Notice message: Send a notice out before the new employee arrives to inform co-workers and other key people that they have been hired and what their job responsibilities will be.
  7. Introductions: Show the new employee their office/space and have co-workers come to the employee to introduce themselves.
  8. Time for training: If you plan to have a co-worker train the new employee, ensure the person has the focused time to spend in order to properly train the new employee.
  9. Assign a buddy: Assign the new employee to someone in your department who is a positive, engaged person to help with their onboarding.
  10. Meaningful work: Provide the new employee with real and meaningful work from their first day on. Being able to have even a small accomplishment in the first week of work is very motivating for a new hire.

Contact HR

201 Culkin Hall
Phone: 315.312.2230
Email: [email protected]
Fax: 315.312.6333

Payroll Office

409 Culkin Hall
Phone: 315.312.2227
Email: [email protected]

Hours

Regular Business Hours: 8:00am - 4:30pm
Summer Hours: 8:00am - 4:00pm