How do I find out which books I need for class?
There are several ways you can access this information. This is the way we think is easiest:
We take orders for course materials on-line beginning with registration through the semester’s end.
Dare to Compare is the College Stores program to help you save money on textbooks. Many people assume because we are the on-campus bookstore, we will be higher priced than our competitors. That’s why we ask you to Dare to Compare! We believe if you compare our prices with other booksellers, you will choose us. We have great prices, convenient location and extended hours, plus there is NEVER sales tax on required course materials!
If ordering online, we accept American Express, Discover, MC, and Visa. You may also create a Flex Plan.
Yes, but it must be done by setting up a Flex Plan before the end of the first week of classes. Beyond the first week, the creation of a Flex Plan is only available to those students whose financial aid has not been disbursed.
A Flex Plan is a convenient way to pay for things in our 3 on-campus College Stores locations. Funds are accessed through the student id card, so it’s convenient cashless payment without the need to carry around another card! For complete information:
No. This would violate our compliance with the PCI DSS (payment card industry data security standard). For in store transactions, each customer needs to have her / his own card for sales and refunds. The card must be signed by the customer. We will compare the signature on the back of the card to the signature on the receipt and they must match.
We do not charge your card until we prepare your order for pick up or shipment.
You are not charged until we have the book available to send to you or for you to pick up.
For customers who ask to have their books shipped, we do our best to send back orders as they arrive in our store. For customers who ask to pick up their books in Hewitt, we may fill back orders up to the point at which an order is picked up. If you are missing a book from your order, you should not have been charged. Please check your receipt in your box to verify.
We begin to process on-line orders 3 weeks before the beginning of a semester. Delivery orders begin to be shipped from that point. Pick up orders are also processed and boxed for pick up. They are available for pick up beginning on the Thursday before the first day of classes. That is also the date when in-store shopping may begin.
If you selected pick up in store, they will be available for the first week at a location in the southeast corner of Hewitt Union. After that, they will be available in Bookland on the main level of Hewitt.
We are not able to deliver books directly to your room, so please check at the front desk of your residence hall to see whether you have a package.
The books in Bookland are arranged alphabetically by author’s last name. Additionally, we have staff members in the aisles to help you locate the correct books.
Some of our course materials come in electronic format. We work with instructors to have in stock the course materials in the format with which they would like to use their chosen materials. That can include an etext, homework software, test banks, workbooks, custom course packs as well as traditional textbooks. If we do not stock the information in your preferred format, we can order it for you.
We will take the book back for a full refund providing the following conditions are met:
For example:
Yes, unless an instructor specifically asks for an old edition to be used.
There is a place on the order form where you can indicate whether you would like us to substitute with a new copy at the new price. If you say no, do not substitute, you will not receive the book(s) if we are out of the used version even if we have it in stock in new. If you say yes, please substitute, you will receive a new book with the price adjusted to the new price. It works the same way if you order a new copy and we only have used.
There are several possibilities why we may not have used books. If an instructor has chosen a textbook that has a new edition, there would only be new available. If the instructor has chosen a book that comes with access codes, we would usually only have new. If an instructor has chosen an e-text and / or homework access code, that would only be available new. We are not always able to have enough copies of used books and when they are gone, we then have only new available.
Our textbook management system automatically shows a new and used price for all texts. For those course materials which we will never sell used, we turn off the used price, but if there is a chance we will have a used version we leave it. Also, at this point, our web site is not on real time with our inventory.
Unfortunately, our web site is not real time with our inventory.
We would love to buy your books back at the end of the semester. Here’s how it works:
Yes! The only thing we need for you to sell back books is ID – either a SUNY Oswego id or NYS drivers license.
There are several factors to consider when making this decision.
There are different reasons a title may not be available. Some are:
Main Store Contact Information
Tel.: (315) 312-2261
Fax: (315) 312-5754
[email protected]
Store Director
Susan Raby
(315) 312-2261
[email protected]
Textbook Manager
Paul DiVita
(315) 312-2898
[email protected]
Textbook Department
(315) 312-2897
Campus Center Store
(315) 312-5900
Supplies Department
(315) 312-2899
Computer Department
(315) 312-2849
[email protected]
Shipping Department
(315) 312-2905
Oswego State Downtown Store
(315) 216-4985
[email protected]
Copy Center
(315) 312-2261
[email protected]
College Cut
(315) 312-KLIP
Please check with an employee of The College Stores before bringing any items you wish to return into the store. The receipt must accompany all returns. Members of The College Stores staff are the final decision makers on all returns. Absolutely no returns or exchanges without a receipt.
Refunds will be made in full using the following parameters:
Refunds are made corresponding to the way in which the original purchase was paid.