General Questions
What is a digital learning environment (DLE)?
A DLE includes the learning management system (Brightspace) along with third party integrations such as Zoom, Panopto, e-text/inclusive access, i-Clicker, and more.
How can I login to Brightspace?
Employees and students can login to Brightspace at www.oswego.edu/mylearning. Multi-factor authentication (MFA) is required to login. If you do not have MFA configured for your account, please refer to the MFA website.
Instructor Questions
What kind of training is available?
Currently, SUNY Oswego is holding open with office hours. Details are available on the Brightspace Trainings page.
How can I get help with using Brightspace in my course?
To get help using Brightspace in your course, attend Office Hours. If you are unable to attend Office Hours, send an email to [email protected] - include your course information and availability dates and times.
How do I grant access to another instructor to my course?
To allow another instructor access to your course or copy your course materials to their course send an email request to [email protected]. Note: only the course owner can grant access to their intellectual property.
How do I enroll TAs in my course?
To enroll teaching assistants in a course, complete the TA request form.
How do I allow access to my course for a student with an incomplete?
Student with an incomplete grade will retain access to your course once it becomes unavailable to students. If any issues arise, send an email to [email protected].
Why are my past semester courses no longer available to students?
Past semester courses are no longer available to students to prevent uncompleted work notifications from interfering with the delivery of current semester notifications.
Will all Blackboard content be preserved?
SUNY Oswego archived Blackboard courses to accommodate academic retention policy. This includes student content. Additionally, all Blackboard courses were exported to an external hard drive, which is stored with Campus Technology Services (CTS).
Help and Support
How do I get more help using Brightspace?
If you have further questions, you can contact the SUNY Oswego Help Desk and a ticket will be directed to the DLE team.