Learners | SUNY Oswego

SUNY Oswego Help Documentation

Brightspace

Inclusive Access

Frequently Asked Questions (FAQs)

How can students learn about using Brightspace?

Students can become more familiar with Brightspace with the following materials:

Why aren't my classes showing up in Brightspace?

If you are taking a class that is using Brightspace, it should show up under “My Courses.” If you do not see your class listed there it could be that the professor is not using Brightspace or they haven’t made the course available to students yet. If you recently just registered for a course, please check Brightspace again in a few hours to allow for the system to be updated.

How do I get access to a previous course(s)?

To get access to previous course(s), you need to contact the course instructor directly.

What do I do if I do not see my discussion, test, or quiz?

First speak with your instructor as there may be a settings issue. If the instructor states that other students are not experiencing the issue, contact the CTS Help Desk.

Where do I complete course evaluations?

Most course evaluations are completed in HelioCampus Assessment and Credentialing. A link to the list of all of your course evaluations occurring in HelioCampus Assessment and Credentialing is provided on the Campus Home page in Brightspace.

How do I complete a course evaluation if it is listed as completed in HelioCampus Assessment and Credentialing?

You can only complete a course evaluation once for each course. If you accidentally completed an evaluation for the incorrect course, please contact the CTS Help Desk.

How do I get more help using Brightspace?

Contact the SUNY Online Suppoort Services.

Phone Support: 1-844-673-6786 or 1-518-320-1300 (Direct)

Web Form Request: Create a support request

Support Hours:

Monday-Friday: 7am - Midnight
Saturday: 10am - 6pm
Sunday: 10am - 9pm
Knowledge Base articles and other self-service options are available 24/7 at SUNY Online HelpDesk