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Help and Support

Zoom Office Hours

Zoom office hours are dedicated to supporting faculty by answering questions and addressing issues with Brightspace. No appointments are necessary. To get started please click on the Zoom link below. 

Summer 2024 Semester (May 13 - August 16)

Wednesday: 10:00 am - noon
Thursday: 1:00 pm - 3:00 pm

Note: Office Hours are canceled on the following days:

  • Wednesday, May 22 (staff unavailable)
  • Thursday, May 23 (staff unavailable)
  • Wednesday, June 19 (Juneteenth)
  • Thursday, July 4 (Independence Day)


If unable to attend the Zoom office hours for Brightspace support, please send an email to [email protected] or submit a ticket directly through TeamDynamix to connect with a member of the DLE Support team.

Alternative Brightspace Support

Visit SUNY Online Support Services Help Desk for daytime, evening and weekend Brightspace support. The SUNY Online Help Desk is available to faculty and students.



Adding/Editing Content
How to Use Modules
Adding a Module
Creating an Announcement
Deleting Announcements
Editing Announcements
Reordering Announcements
Creating Hypothesis-Enabled Readings
Setting up Perusall
Adding a Panopto Video in a Content Module
Setting up RedShelf for Pearson Courseware including myLab
Setting up RedShelf
Setting up Zoom
Creating an Assignment
Creating a Quiz (new quiz view)
Understanding Quiz Settings
Understanding Discussion Settings
Adding an Assessment to Content
Setting up Panopto

Grading and Grade Book
Using the Setup Wizard
Creating Categories
Adding a Manual Column in Grades
Linking Graded Activities
Allowing Quizzes to Exceed Maximum Score for Extra Credit
Submit an In Progress Quiz Attempt
Transferring Grades from Brightspace to myOswego
Grading Quizzes
Grading an Assignment

Course Management
Setting up Qwickly Attendance
Using the Date Management Tool
Making your Course Active
Copy Content to Another Course
Copy Individual Content to Another Course

Student Resources
Viewing Feedback from Course Progress Report
Setting up Brightspace Pulse Mobile App

Turnitin Resources

Training Events for SUNY
Book a meeting with Turnitin Customer Success Manager, Leann McArthur
Turnitin Resource site 

Additional Information

More detailed information regarding the SUNY DLE project is available from SUNY’s website.