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Support

If you have any questions or issues, please visit the RedShelf Inclusive Access Support page. They have many help articles available on various topics. If you cannot find an article pertaining to your particular issue, fill out a support form on that page or email [email protected].

We recommend using Chrome to access RedShelf whenever possible. For Safari and Firefox, this may require two things to enable access. One is enabling cookies in the web browser, and the other is disabling a specific setting called 'Prevent Cross-Site Tracking.' This setting would stop RedShelf cookies and therefore should be disabled. Anyone using Firefox should enable cookies in the browser and disable the "Prevent Cross-Site Tracking" setting. 

Students

How to Access Course Content in RedShelf

How to Access Pearson MyLab in RedShelf

How to Opt-Out of Inclusive Access

Faculty

How to Set Up the RedShelf Link in Brightspace (when not using Pearson MyLab, Mastering or Revel)

How to Set Up the RedShelf link in Brightspace when using Pearson MyLab, Mastering or Revel